FactSage Software and Databases

(revised November 22, 2023)
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The FactSage 8.3 Update/Installation (2023) package was released in October 2023.

Customers who are entitled to download and run FactSage 8.3 should have been contacted by their FactSage representative.

The FactSage Education 8.3 Package – FactSageEdu is a free FactSage 8.3 Demonstration Version that has also been released. For more information visit FactSageEdu News

FactSage 8.3 Report and Error Messages

Here we post the most recent messages about FactSage 8.3 including items not addressed in What’s New in FactSage 8.3

To date the FactSage 8.3 Apps and Databases are essentially working as designed but some issues have been reported.

• Windows 11 error message: “Hasp security key not detected” (reported November 22, 2023)
  This error message may appear with a new installation on a computer running under Windows 11. We have updated the dongle driver installation files in the FactSage 8.3 installation package. In order to fix the bug:
  1. Download again the updated FactSage 8.3 package (CD-FactSage83.exe or FactSage83.zip), run Setup-FactSage83.exe and then select option Update existing FactSage installation
     or
     simply download the small file Sentinel83_2023-11-22.zip (approx size 2 KB) and copy and replace 4 *.bat files in the sub-folder Sentinel (typically c:\FactSage83\Sentinel)
  2. Run FactSage 8.3 and click ‘Tools > Sentinel Security Key (dongle) > Express driver installation‘.

This will first remove any old driver files and then install the new ones. The error message should disappear.

• FactSage 8.3 package downloaded prior to November 2023Some users who downloaded the FactSage 8.3 package during October have reported the following issues;
  • crash (subscript out of range) with “Data Search” option (e.g. Equilib, Phase Diagram,, Predom, etc.).
  • SGTE2017, SGsold and FSupsi databases are missing .

Users who downloaded the FactSage 8.3 package after the end of October are not affected.

In order to fix these bugs download again the FactSage 8.3 package (CD-FactSage83.exe or FactSage83.zip), run Setup-FactSage83.exe and select option Update existing FactSage installation.

(revised December 5, 2022)
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The FactSage 8.2 Update/Installation (2022) package was released in July 2022.

The FactSage Education 8.2 Package – FactSageEdu is a free FactSage 8.2 Demonstration Version. It too has been released. For details on the education package click FactSage Edu Information.

For the latest details on the programming, documentation and database changes including screen shots click What’s New in FactSage 8.2

For details on changes in the FactSage Apps and Databases click What’s New in View Data, What’s New in Equilib, What’s New in Phase Diagrams, What’s New in Macro Processing and What’s New in the Databases

FactSage 8.2 Report and Error Messages

Here we post the most recent messages about FactSage 8.2 including items not addressed in What’s New in FactSage 8.2

To date the FactSage 8.2 Apps and Databases are essentially working as designed but some issues have been reported.

• Updated FactSage 8.2 package – ‘FactSage 8.2 – 2022-12-01’ (posted December 1, 2022)

Bugs have been found in the ChemSage format, in the Viscosity App and in certain Calculations. – see Summary of errors below for details.

The FactSage 8.2 package has been updated and these bugs have been corrected.

To update your current FactSage 8.2 installation, download CD-FactSage82.exe (approx. size 430 MB), run Setup-FactSage82.exe and simply select option Update existing FactSage installation.

After updating you will see the caption FactSage 8.2 – 2022-12-01 posted at the bottom left of the main menu window (this replaces 2022-07-15).

Summary of errors

• • ChemSage format error (posted December 1, 2022)When translating input files into ChemSage format, the created files will be in error if dormant (metastable) phases are included.
  • Viscosity module error (posted December 1, 2022)When using the viscosity module to calculate the viscosity of liquid/glass oxides, the calculations will be in error if Na2O and B2O3 are both present or if K2O and B2O3 are both present.
  • Calculation errors (posted December 1, 2022)Errors may be encountered in calculations involving the liquid phase in certain ternary and higher-order systems with the databases
    FSstel, FTlite, FScopp, FSlead, FTsulf and SpMCBN. Binary (two-component) systems are not affected. Only the
    liquid phase is affected.For details on the calculation errors click Summary of systems affected and databases.