(revised November 22, 2023)
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The FactSage 8.3 Update/Installation (2023) package was released in October 2023.
Customers who are entitled to download and run FactSage 8.3 should have been contacted by their FactSage representative.
The FactSage Education 8.3 Package – FactSageEdu is a free FactSage 8.3 Demonstration Version that has also been released. For more information visit FactSageEdu News
FactSage 8.3 Report and Error Messages
Here we post the most recent messages about FactSage 8.3 including items not addressed in What’s New in FactSage 8.3
To date the FactSage 8.3 Apps and Databases are essentially working as designed but some issues have been reported.
- Windows 11 error message: “Hasp security key not detected” (reported November 22, 2023)
This error message may appear with a new installation on a computer running under Windows 11. We have updated the dongle driver installation files in the FactSage 8.3 installation package. In order to fix the bug:- Download again the updated FactSage 8.3 package (CD-FactSage83.exe or FactSage83.zip), run Setup-FactSage83.exe and then select option Update existing FactSage installation
or
simply download the small file Sentinel83_2023-11-22.zip (approx size 2 KB) and copy and replace 4 *.bat files in the sub-folder Sentinel (typically c:\FactSage83\Sentinel) - Run FactSage 8.3 and click ‘Tools > Sentinel Security Key (dongle) > Express driver installation‘.
- Download again the updated FactSage 8.3 package (CD-FactSage83.exe or FactSage83.zip), run Setup-FactSage83.exe and then select option Update existing FactSage installation
This will first remove any old driver files and then install the new ones. The error message should disappear.
- FactSage 8.3 package downloaded prior to November 2023Some users who downloaded the FactSage 8.3 package during October have reported the following issues;
- crash (subscript out of range) with “Data Search” option (e.g. Equilib, Phase Diagram,, Predom, etc.).
- SGTE2017, SGsold and FSupsi databases are missing .
Users who downloaded the FactSage 8.3 package after the end of October are not affected.
In order to fix these bugs download again the FactSage 8.3 package (CD-FactSage83.exe or FactSage83.zip), run Setup-FactSage83.exe and select option Update existing FactSage installation.